Our Returns and Refund Policy
Returns and refunds
ALL SALES ARE FINAL as each order placed is custom made for each customer after order is received. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds. However, if there is a defect with the order. we will offer a replacement (same product, same size) if the defect is reported via email (firstname.lastname@example.org) within 30 days. We do not accept returns or replacements in the case where the customer needs a smaller/larger size or a different color.
Once you have clicked on the "complete order" button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact via email email@example.com as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.Shipping
To return your product, you should contact PlanetGoku at firstname.lastname@example.org and we will send you further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.