FAQ / Shipping and Delivery
Shipping times are estimated* to be between 3 and 20 business days, depending on a variety of factors:
- The popularity of a product. Certain products are very much in demand, meaning that our supplier might suffer delays as every product is individually embroidered.
- Your location compared to the locations of the factories we work with. Our supplier has factories in Europe and the United States. The closer you live to these locations, the faster your item is likely to arrive.
*Please allow for 2-7 days of processing time.
Estimated shipping times
|United States||3-5 business days|
|Canada||5-10 business days|
|Europe||5-10 business days|
|Australia||10-20 business days|
|Rest of the World||10-20 business days|
We pride ourselves on shipping to virtually anywhere in the world. In the (very) rare occasion that we cannot deliver to your location, please contact us and we will try to help you still get your item(s).
It is very important to note that ALL OUR SALES ARE FINAL.
Because our products are individually and custom made, we unfortunately do not issue refunds. However, if your item(s) arrives with a defect we will offer a replacement (same product, same size). To be eligible for a replacement, please make sure you contact us within 30 days after receiving your item.
For all details on returns and refunds, please see our full Returns and Refund Policy.